MINIMUM DAYS: There is a 1-night minimum for advanced bookings on all properties. Many properties have higher nightly minimum day rules during the spring and summer months (April 15 – August 15) – see individual property listings for details. We may offer 1-night minimum stays for last minute bookings made within 2 weeks of arrival during PEAK/HIGH season dates, and within 4 weeks during the OFF/MID seasons.
CHECK-IN/OUT: Guests check-in at all locations are self-check-in friendly. Check-in time is after 3:00PM, Check out time is no later 11:00AM. Some properties may require a later check-in time to guarantee the property will be ready for your arrival IF you booked last minute (within the last 24-48 hours). We must strictly follow designated check-out times in order to prepare property for the next guests; the times are not flexible and overstaying check-out time will result in a $100.00 minimum charge. 1/2-day rent will be charged for unapproved check-outs past Noon, one (1) day rent past 1:00PM. Guests may request an Early Check-In no more than 24 hours in advance of arrival or Late Check-Out no later than 24 hours in advance of departure, if approved a $50 charge will apply and there is a 2-hour max.
RESERVING YOUR STAY: After reserving a property with The Nod, LLC you will receive an email confirmation of the booking and then separately your Reservation Confirmation – Rental Agreement and Policies. You will need to review and sign the contract within 3 days from the date the reservation is made or 24 hours if your arrival date is within 15 days.
DAMAGES AND ID VERIFICATION – The credit card provided for the Guest’s reservation will be charged for all damage or loss NOT DISCLOSED TO THE NOD, LLC BY THE GUEST UPON CHECKOUT including but not limited to, for any act of intentional or negligent destruction, pet damage, re-keying, lost parking passes, damage to property outside of unit or penalties resulting from noise complaints, parties in unit, excessive dirtiness upon checkout, unauthorized pets, smoking or occupancy violations.
To avoid erroneous blame or if an accident occurs, please report the details and leave the rest to The Nod, LLC. Guests must immediately report an incident causing damage or loss to the unit by contacting The Nod, LLC via phone or email for the incident to be covered.
PLEASE READ BEFORE BOOKING: You Must Provide a Photo copy of your ID for Identity verification. The name on the credit card must match the name on the ID or the reservation will not be honored. We do not have onsite staff at our locations to verify your identity and to prevent fraud, this must be done to confirm your reservation.
HOUSEKEEPING AND LINEN FEE: All properties require payment of a non-refundable Housekeeping Fee. The Housekeeping Fee is noted in your Rental Confirmation and based on the size of the property and the sleeping capacity.
LINEN: The Nod, LLC provides a basic supply of bed and bath linens in each property (sheets on each bed, 2 towels and 2 wash cloths per person up to the property capacity, and 4-6 hand towel(s) in each bath). Should you require extra linen, you should plan to bring them, or you can launder them during your stay. Bed linen and bath towels are not changed during your stay. Beach towels are not provided.
PET POLICY: No pets are allowed. Our houses are NOT-pet friendly.
INTERNET/CABLE – The Company provides complimentary wireless internet and cable TV with all properties as a convenience for The Guest. If the Guest has any problems accessing the internet, please notify The Nod, LLC immediately. Please note that internet connectivity issues are often outside of The Company’s control. While we will do our best to work with the Internet Service Providers to resolve connectivity issues as quickly as possible, we are at the mercy of the service providers to resolve issues. As this is a complimentary service, no refunds will be assessed for internet connectivity issues.
WEATHER – The Company does not provide refunds due to issues beyond The Company’s control such as weather. Please note that in some cities, not all properties have air conditioning. Please be sure to inquire whether your unit has A/C and the specific configuration (central vs wall) prior to your arrival. We also suggest consulting the local weather authorities prior to arrival.
PAYMENT TERMS: Reservations made within 15 days of arrival require full payment at time of booking. For all other reservations an Initial Payment is required (along with the cost for Optional Trip Insurance if you select it). The Initial Payment, which must be paid at time of reservation, will be credited to the amount due within 10 days of securing your reservation which is equal to approximately 50% of the Total Balance. The remaining balance is due 30 days before your arrival. If you choose to release your reservation for any reason, prior to paying the remainder of your initial payment, you would forfeit the initial payment. We accept Visa, MasterCard, Discover and American Express. We will also accept Personal Checks, Money Orders, Cashier’s Checks, up to 30 days in advance of arrival.
LIABILITY – The Company is not responsible for any personal effects of The Guest that may disappear from the suite. The Company maintains insurance on the structure and those items belonging to The Company. The Guest is responsible for insurance on all of Guest’s personal items. The Guest will be fully responsible for all damage to the suite or contents during their stay. If the suite becomes inhabitable through any action of The Guest, then The Guest agrees to pay the nightly rate as specified in the “Rates” section until the suite may be put back into a rent-able condition, in addition to being responsible for any damage caused by Guest, their invites, or other persons. The Guest agrees to indemnify The Company and hold it harmless from any injury or damage resulting to The Guest, their invites, or other persons, their personal property, the suite, its contents, or the property, occurring in the suite itself or in any common areas including, but not limited to, stairways, parking lots, recreational areas, and swimming pools that may be used by The Guest, their invites, or other persons. The total liability to The Company from any loss to The Guest due to interruption of essential services, fire, or other occurrences that renders the suite unusable will be only those days of rental that The Guest has prepaid and not used.
AIRBNB AND BOOKING.COM GUESTS – Guest who book through Airbnb or Booking.com make their purchasing agreement through Airbnb or Booking.com respectively and The Nod, LLC will adhere to rules governing their purchase. Rules in the Airbnb or Booking.com Terms of Service pertaining to a The Nod, LLC Rental which contradicts this Rental Agreement will supersede the The Nod, LLC Rental Agreement including but not limited to Cancellation, Purchase Agreement, Fee Arbitration and Changes to Reservation.
ONLINE BOOKINGS/AFTER-HOURS/SAME DAY RESERVATIONS: Online bookings made in late hours (Midnight-5AM) are not confirmed until you have spoken with a Guest Services Representative of The Nod, LLC. Guest Services will attempt to call you within 24-48 hours to confirm your online reservation request. Your reservation may be cancelled if we have not spoken with you within that time period or if payment is not received within the required time periods listed.
GUARANTEE: You are required to provide a credit card number as a guarantee.
BOOKING FEE: A non-refundable Booking Fee is required for all reservations. This fee is capped at 5% of total stay cost. The non-refundable Booking Fee includes: free after-hours lock-out services, guest mobile/smartphone application, free WIFI access, and use of the building amenities. Stays over 28 days will be charged the same booking fee percentage OR you can call us directly at (512) 827-7023 to book direct.
CANCELLATION POLICIES & FEES: Once a reservation has been confirmed by payment and you are unable to fulfill your obligation to occupy Rental Property, The Nod, LLC must be notified as soon as possible. We require all cancellations be in writing for your protection. The Nod, LLC will make every attempt to re-rent the property once we have received notification of cancellation. If we are unable to re-rent the property, no refunds will be due. If the property is re-rented at full Rental Rate, you will receive a refund of the full amount of rent consideration (Rent, Taxes, Housekeeping Fee, and Guest Services Fee) less a $200.00 Cancellation Fee. Please note: Trip Cancellation Insurance premiums paid (if applicable) are non-refundable. If you have purchased Trip Cancellation insurance at the time of making your reservation, please refer to your policy for instructions on recovering your loss due to cancellation. In no event shall Guest assign or sublet the Rental Property in whole or in part.
LISTINGS AND PRICING: Guest is responsible for reviewing the property description, photos, location, and amenities listing online for this property to confirm that it will meet the needs of your group. Information regarding individual listings is believed accurate but cannot be guaranteed. We have made every effort to ensure that all the information on Agent website(s) is current and accurate. The possibility of errors and omissions exists. We will be happy to confirm all data contained herein or answer any questions you may have prior to booking your reservation.
Rates for holidays, special events, and weekends may be higher. Rates do not include tax and are subject to change. Rates, furnishings, fees, and taxes are subject to change without notice. USE OF PREMISES – The suite and associated common areas shall not be used for ANY unlawful or illegal purpose. The Guest agrees to keep the suite in a neat and orderly condition. No nails, screws, or other items are to be driven into any portion of the suite. Only the number of persons indicated on the front side of the “Check-In Statement” can occupy the suite. The suite is to be used for residential purposes only. No commercial, industrial, or retail activity can be conducted in the suite. The Nod, LLC is not responsible for any amenities or services that are closed, out of service, or cannot be used for any reason, and monies will not be refunded for such events.
AGENCY DISCLOSURE: The Nod, LLC serves as the agent & representative of all owners of vacation properties in its rental program, and is always acting, in and for the best interests of the owners/building owners.
MISCELLANEOUS – No tenancy is created by this agreement. All property rights remain with The Company. The Guest agrees that The Company or other lawful authority may evict The Guest, without notice, for any reasons such as, but not limited to (1) failure to leave the unit at the designated check-in or check-out (unless extended according to the terms of this agreement and authorized in advance by The Company), (2) nonpayment of rental or other charges, (3) violation of any rule in this agreement, (4) violation of any rules of the housing development, condominium association, or apartment complex in which the suite is located, (5) any unlawful act of The Guest. The Guest agrees to hold The Company harmless for any eviction. The liability of The Company is limited to unused rental paid by The Guest. The Company has 10 working days in which to mail or credit charge card for this unused rental to The Guest.
• Smoking – $1000 + all repair costs to restore property, because of any cigarette, e-cigarette, marijuana, cigar, or any smoking of any kind on the property or inside the unit.
• Excessive Cleaning – $125/Hour for cleaning over and above 2 hours Unauthorized Pets – $1000 + all repair costs to restore property
• Broken/Missing Items – Varies from item to item to include repair or replacement, as appropriate
• Missing Front Door Keys – $25/key
• Missing FOB for Front Door – $250
• Parking tag (if applicable) – $250
• Building/Parking Remote – $250/remote
• Party in Unit or Common Area/Removal from Unit: up to $2,000 fine plus any damages to The Nod, LLC