Terms & Conditions

PAYMENT & LEGAL SERVICES

PAYMENT TERMS:   Payment for your stay is due in full at the time of booking. If you need to setup a payment plan, please reach out to The Nod, LLC directly so we may assist you with a payment plan. If you choose to cancel your reservation for any reason, prior to paying the remainder of your initial payment plan, you would forfeit the initial payment. We accept Visa, MasterCard, Discover and American Express. We will also accept business checks, Money Orders, Cashier’s Checks, up to 30 days in advance of arrival.

LIABILITY – The Company is not responsible for any personal effects of The Guest that may disappear from the suite. The Company maintains insurance on the structure and those items belonging to The Company. The Guest is responsible for insurance on all of Guest’s personal items. The Guest will be fully responsible for all damage to the suite or contents during their stay. If the suite becomes unavailable through any action of The Guest, then The Guest agrees to pay the nightly rate as specified in the “Rates” section until the suite may be put back into a rent-able condition, in addition to being responsible for any damage caused by Guest, their invites, or other persons. The Guest agrees to indemnify The Company and hold it harmless from any injury or damage resulting to The Guest, their invites, or other persons, their personal property, the suite, its contents, or the property, occurring in the suite itself or in any common areas including, but not limited to, stairways, parking lots, recreational areas, and swimming pools that may be used by The Guest, their invites, or other persons. The total liability to The Company from any loss to The Guest due to interruption of essential services, fire, or other occurrences that renders the suite unusable will be only those days of rental that The Guest has prepaid and not used.

AIRBNB AND BOOKING.COM GUESTS – Guest who book through Airbnb or Booking.com make their purchasing agreement through Airbnb or Booking.com respectively and The Nod, LLC will adhere to rules governing their purchase. Rules in the Airbnb or Booking.com Terms of Service pertaining to a The Nod, LLC Rental which contradicts this Rental Agreement will supersede the The Nod, LLC Rental Agreement including but not limited to Cancellation, Purchase Agreement, Fee Arbitration and Changes to Reservation.

ONLINE BOOKINGS/AFTER-HOURS/SAME DAY RESERVATIONS: Online bookings made in late hours (Midnight-5AM) are not confirmed until you have spoken with a Guest Services Representative of The Nod, LLC. Guest Services will attempt to call you within 24-48 hours to confirm your online reservation request. Your reservation may be cancelled if we have not spoken with you within that time period or if payment is not received within the required time periods listed.

GUARANTEE: You are required to provide a credit card number as a guarantee.

BOOKING/SERVICE FEE: A non-refundable Booking/Property Fee is required for all reservations. Depending on your booking channel, the fee will be a percentage not to exceed 5% or a flat rate of $27.66.
CANCELLATION POLICIES & FEES: Once a reservation has been confirmed by payment and you are unable to fulfill your obligation to occupy Rental Property, The Nod, LLC must be notified as soon as possible. We require all cancellations to be in writing for your protection. If you cancel before 30 days you will receive a full refund. If you cancel within 30 days, there is no refund. However, as a measure of good faith, The Nod, LLC will allow guest to reuse the “non-refunded balance” as a credit for any future booking(s), as long as it is used within the same calendar year.  Please note:  If you have purchased any type of Trip Cancellation Insurance, please refer to the company you purchased from or refer to your policy for instructions on recovering your loss due to cancellation. In no event shall Guest assign or sublet the Rental Property in whole or in part.
LISTINGS AND PRICING: Guest is responsible for reviewing the property description, photos, location, and amenities listing online for this property to confirm that it will meet the needs of your group. Information regarding individual listings is believed accurate but cannot be guaranteed. We have made every effort to ensure that all the information on website(s) is current and accurate. The possibility of errors and omissions exists. We will be happy to confirm all data contained herein or answer any questions you may have prior to booking your reservation. Rates for holidays, special events, and weekends may be higher and can change at anytime without notice before a booking is actually confirmed. Rates do not include tax and are subject to change. Rates, furnishings, fees, and taxes are subject to change without notice.
USE OF PREMISES – The suite, unit, condo and associated common areas shall not be used for ANY unlawful or illegal purpose. The Guest agrees to keep the suite, unit or condo in a neat and orderly condition. No nails, screws, or other items are to be driven into any portion of the suite. Only the number of persons indicated on the front side of the “Check-In Statement” can occupy the property. The suite is to be used for residential purposes only. No commercial, industrial, or retail activity can be conducted in the suite. The Nod, LLC is not responsible for any amenities or services that are closed, out of service, or cannot be used for any reason, and monies will not be refunded for such events.

AGENCY DISCLOSURE: The Nod, LLC serves as the agent & representative of all owners of vacation properties in its rental program, and is always acting, in and for the best interests of the owners/building owners.

MISCELLANEOUS – No tenancy is created by this agreement. All property rights remain with The Company. The Guest agrees that The Company or other lawful authority may evict The Guest, without notice, for any reasons such as, but not limited to (1) failure to leave the unit at the designated check-in or check-out (unless extended according to the terms of this agreement and authorized in advance by The Company), (2) nonpayment of rental or other charges, (3) violation of any rule in this agreement, (4) violation of any rules of the housing development, condominium association, or apartment complex in which the suite is located, (5) any unlawful act of The Guest. The Guest agrees to hold The Company harmless for any eviction. The liability of The Company is limited to unused rental paid by The Guest. The Company has 30 days in which to mail or credit charge card for this unused rental to The Guest.

POTENTIAL FEES

 

• Smoking – $1000 + all repair costs to restore property, because of any cigarette, e-cigarette, marijuana, cigar, or any smoking of any kind on the property or inside the unit.

• Excessive Cleaning – $125/Hour for cleaning over and above 2 hours Unauthorized Pets – $1000 + all repair costs to restore property

• Broken/Missing Items – Varies from item to item to include repair or replacement, as appropriate

  • Missing Front Door Keys – $25/key

• Missing FOB for Front Door – $150

• Parking Hang tag (if applicable) – $150

• Building/Parking Remote – $150/remote

• Party in Unit or Common Area/Removal from Unit: up to $2,000 fine plus any damages to The Nod, LLC

MINIMUM DAYS: There is a 1-night minimum for bookings on all properties. This is subject to change during peak seasons and/or special event(s) periods. Please check with The Nod, LLC for more information regarding a certain period if you have questions prior to booking.

CHECK-IN/OUT: Guests check-in at all locations are self-check-in friendly. Check-in time is after 3:00pm, Check out time is no later 11:00am. Some properties may require a later check-in time to guarantee the property will be ready for your arrival IF you booked last minute (within the last 24-48hours). We follow designated check-out times in order to prepare property for the next guests; the times are flexible in some cases but overstaying check-out time will result in fees if not approved by a Nod, LLC team member. Please note 1/2-day rent will be charged for unapproved check-outs past Noon, one (1) day rent past 2:00PM. Guests may request an Early Check-In if applicable and availability permits it. Please understand this is NOT a guarantee as we can have last minute booking changes 24 hours before your arrival.

RESERVING YOUR STAY: After reserving a property with The Nod, LLC you will receive an email confirmation of the booking and then separately your Reservation Confirmation – Rental Agreement and Policies. You will need to review and sign the contract before the date the reservation is made or within 24 hours if your arrival date is within 5 days.

DAMAGES AND ID VERIFICATION – The credit card provided for the Guest’s reservation will be charged for all damage or loss NOT DISCLOSED TO THE NOD, LLC BY THE GUEST UPON CHECKOUT including but not limited to, for any act of intentional or negligent destruction, pet damage, re-keying, lost parking passes, damage to property outside of unit or penalties resulting from noise complaints, parties in unit, excessive dirtiness upon checkout, unauthorized pets, smoking or occupancy violations.

To avoid erroneous blame or if an accident occurs, please report the details and leave the rest to The Nod, LLC. Guests must immediately report an incident causing damage or loss to the unit by contacting The Nod, LLC via phone or email for the incident to be covered.

FOR ALL OTHER BOOKING CHANNELS EXCEPT AIRBNB/BOOKING.COM: You Must Provide a Photo copy of the front and back of your ID for Identity verification. The name on the credit card must match the name on the ID or the reservation will not be honored. We do not have onsite staff at our locations to verify your identity and to prevent fraud, this must be done to confirm your reservation.

HOUSEKEEPING AND LINEN FEE: All properties require payment of a non-refundable Housekeeping Fee. The Housekeeping Fee is noted in your Rental Confirmation and based on the size of the property and the sleeping capacity.

LINEN: The Nod, LLC provides a basic supply of bed and bath linens in each property (sheets on each bed, 2 towels and 2 wash cloths per person up to the property capacity, and 4-6 hand towel(s) in each bath). Should you require extra linen, you should plan to bring them, or you can launder them during your stay. Bed linen and bath towels are not changed during your stay unless requested. There is a fee for this service. Beach towels are not provided.

PET POLICY: No pets are allowed. Our houses are NOT-pet friendly. We do accept service animals per State Laws.

INTERNET/CABLE – The Company provides complimentary wireless internet and cable TV with all properties as a convenience for The Guest. If the Guest has any problems accessing the internet, please notify The Nod, LLC immediately. Please note that internet connectivity issues are often outside of The Company’s control. While we will do our best to work with the Internet Service Providers to resolve connectivity issues as quickly as possible, we are at the mercy of the service providers to resolve issues. As this is a complimentary service, no refunds will be assessed for internet connectivity issues.

WEATHER – The Company does not provide refunds due to issues beyond The Company’s control such as weather. Please note that in some cities, not all properties have air conditioning. Please be sure to inquire whether your unit has A/C and the specific configuration (central vs wall) prior to your arrival. We also suggest consulting the local weather authorities prior to arrival.